We strive to deliver products purchased from homefresh.life excellent condition and in the fastest time possible. Delivery charges as applicable may be charged for your orders.
With every order, you will receive an e-mail containing the details of the order placed by you. Once we ship the product(s), you will receive another e-mail containing the shipping details. Kindly note that the AWB [delivery tracking codes] might take time from the courier end to get updated although the package could have been picked up by the courier.
We process all deliveries through reputed couriers.
If there is no courier service available in your area, we will ship your product(s) via India Post's Book Post or Speed Post or Parcel service(s).
We ship your product(s) within 2 working days, from the date of your order, for deliveries in India. The estimated time of delivery may vary from 3 to 7 working days to all the areas serviced by reputed couriers. For other areas, orders will be sent by India Post's Book Post or Speed Post or Parcel service(s), which may take 1 to 2 weeks time depending on the location and the delivery policy of the India Post. Business days exclude public holidays and Sundays.
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Return Policy Considering the nature of products that are on offer on the website, www.homefresh.life does not offer return of the products once the order is accepted via e-mail to your valid e-mail ID. www.homefresh.life offers you a replacement of product(s) purchased on www.homefresh.life, which means that you can ask for replacement of the product(s), subject to following terms and conditions:1. You can ask for replacement of product(s) within 7 Days of product(s) delivery to you in case of any defect found in the product(s) and the same product(s) will be shipped to you as a replacement for the defective product(s).
2. Replacement is offered for the product(s) sold by www.homefresh.life only. Apart from condition reserved herein above, the following products shall not be eligible for return or replacement if: Any product that exhibits physical damage to the box or to the product
1. Any product that exhibits physical damage to the box or to the product
2. Any product without a valid, readable, un-tampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number Disclaimer: "Any decision on replacement on the product(s) sold by www.homefresh.life is at the sole discretion of www.homefresh.life and decision of www.homefresh.life shall be final and binding. www.homefresh.life reserves the right to withdraw from replacement guarantee at any time without giving any intimation of whatsoever nature. "Replacement Policy We have a very simple replacement policy. If you have received a damaged/defective product(s), please e-mail us your order number [sent to you via e-mail after ordering] along with an image of the damaged/defective product(s) received within 7 Days of receiving the product(s) at customercare@hindcares.com with Subject as "Return: Damaged/Defective - Order Number. Wait for our response. We make sure to reply within 24 business hours. We will provide instructions for the replacement procedure. We shall send you a replacement within 7 working days.
Need help?
Contact us at {customercare@hindcares.com} for questions related to refunds and returns.